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Customize. Optimize. Elevate Your Business.

Latera adapts to your unique business needs—customize workflows, optimize processes, and elevate customer engagement with a platform built for flexibility and growth.

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What We Do

We Always Provide the Best Contact Center Solutions to Our Customers.

Latera harmonizes and dynamizes all your communication channels, delivering seamless integration, superior performance, and exceptional client satisfaction.

Omnichannel Contact Center

Latera’s Inbound Contact Center services ensure that every customer interaction is handled with care, providing top-notch support and driving customer satisfaction through efficient call management.

Teleoutbound Platform

Latera’s Teleoutbound services empower your sales and marketing teams to connect with prospects effectively, using advanced tools to build relationships and generate leads through personalized outbound calls.

Artificial Intelligent and Automation

Embrace the future with Latera’s AI and Automation solutions, designed to optimize workflows, reduce manual tasks, and provide intelligent insights that drive business growth.

You can also find our Consultant Service to Contact for the consulting 👋

Who We Are

A Brand Committed to Excellence in Customer Engagement

Latera is a brand of PT Layana Rizki Sejahtera, specializing in customer engagement and customer experience. Founded in early 2024 in East Jakarta, Latera is committed to continuously developing its products and services to meet the unique needs of its clients.

Our Vision

To become the most trusted partner for businesses worldwide, driving success through cutting-edge contact center technology and unmatched customer service.
Our Mission

We aim to empower businesses by providing integrated solutions that enhance customer interactions, streamline processes, and deliver measurable results, all while fostering long-term partnerships.
Our Values

Integrity, Innovation, and Excellence. These core values guide every aspect of our business, ensuring that we consistently deliver outstanding solutions and services to our clients.
Our Expertise

With years of experience in the contact center industry, our team of experts is dedicated to providing personalized solutions that cater to the unique needs of each client. We specialize in AI-driven platforms, omnichannel communication, and automated processes that drive business growth.

Ready to achieve your goals? Let us guide you!

80

System Feature

99.5

Uptime SLA

100

Cinta Indonesia

Independent consultants

Portfiolo

We Collaborate to Deliver Tailored Customer Engagement Solutions.

Latera is dedicated to building solutions with precision and innovation, aligned with your business vision. We deliver exceptional execution and provide outstanding support to create a seamless and unique experience for each of our clients.