Strategy & Technology Consultants to the world.

Harmonize & Dynamize all your journey’s channel and grow & prosper together

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What We Do

We Always Provide the Best Contact Center Solutions to Our Customers.

Latera harmonizes and dynamizes all your communication channels, delivering seamless integration, superior performance, and exceptional client satisfaction.
Omnichannel Contact Center
Latera’s Inbound Contact Center services ensure that every customer interaction is handled with care, providing top-notch support and driving customer satisfaction through efficient call management.


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Teleoutbound Platform
Latera’s Teleoutbound services empower your sales and marketing teams to connect with prospects effectively, using advanced tools to build relationships and generate leads through personalized outbound calls.

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Artificial Intelligent and Automation
Embrace the future with Latera’s AI and Automation solutions, designed to optimize workflows, reduce manual tasks, and provide intelligent insights that drive business growth.


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Work Process

Steps of Working with Latera's Expert Team

Elevate your customer engagement with Latera. Our team of experts, backed by years of experience, ensures a seamless process from start to finish, tailored to your business needs.

1

Planning & Strategy
We start by understanding your business goals and customer engagement needs, then develop a detailed plan to integrate Latera's innovative solutions into your workflow.

2

Implementation
Our team works closely with your organization to implement the solutions, ensuring seamless integration and providing continuous support throughout the process.

3

Project Completion & Review
Once the solutions are in place, we conduct a thorough review to ensure everything is running smoothly, followed by ongoing optimization to meet your evolving business needs.
Who We Are

A Brand Committed to Excellence in Customer Engagement

Latera is a brand of PT Layana Rizki Sejahtera, specializing in customer engagement and customer experience. Founded in early 2024 in East Jakarta, Latera is committed to continuously developing its products and services to meet the unique needs of its clients.
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  • Our Vision

    To become the most trusted partner for businesses worldwide, driving success through cutting-edge contact center technology and unmatched customer service.

  • Our Mission

    We aim to empower businesses by providing integrated solutions that enhance customer interactions, streamline processes, and deliver measurable results, all while fostering long-term partnerships.

  • Our Values

    Integrity, Innovation, and Excellence. These core values guide every aspect of our business, ensuring that we consistently deliver outstanding solutions and services to our clients.

  • Our Expertise

    With years of experience in the contact center industry, our team of experts is dedicated to providing personalized solutions that cater to the unique needs of each client. We specialize in AI-driven platforms, omnichannel communication, and automated processes that drive business growth.

Ready to achieve your goals?
Let us guide you!

80

+
System Feature

99.5

%
Uptime SLA

100

%
Cinta Indonesia
Portfiolo

We Collaborate to Deliver Tailored Customer Engagement Solutions

Latera is dedicated to building solutions with precision and innovation, aligned with your business vision. We deliver exceptional execution and provide outstanding support to create a seamless and unique experience for each of our clients.
Manufacturing
Manufacturing
Industry
Finance
Finance
Industry
Hospitality
Hospitality
Industry
Smal & Medium
Smal & Medium
Enterprise
Banking
Banking
Industry
Consumer Goods
Consumer Goods
Industry
Healtcare
Healtcare
Industry
Omnichannel 
Teleoutbound 
AI & Automation 
Omnichannel 
Teleoutbound 
AI & Automation 
Omnichannel 
Teleoutbound 
AI & Automation