Teleoutbound Platform

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Boost Your Sales with Effective Teleoutbound Platform

Latera’s Teleoutbound platform streamlines sales and marketing campaigns, empowering your team to connect with prospects, manage leads, and track performance efficiently.
Product & Campaign Management
Efficiently manage products and campaigns with customizable parameters, setup tools, and detailed call scripts for optimized sales.
Upload Data Prospect
Easily upload, map, and filter prospect data, ensuring accuracy and faster outreach to your target audience.
Leads Management
Assign leads to teams and agents, manage campaigns, and track progress with flexible lead management tools.
Dashboard Management
Monitor real-time performance, analyze call data, and manage campaigns with comprehensive dashboard metrics.
Reporting
Access detailed reports on call quality, agent performance, and compliance to ensure high service standards.
QC Management
Track key performance indicators like call conversion rates, average handle time, and customer satisfaction scores.
Internal Chat
Foster seamless communication among team members with an integrated internal chat feature.
Call Method Management
Enhance productivity with multiple dialing methods, including Preview, Progressive, and Predictive Dialing.
Data Security & Compliance
Ensure your campaigns meet regulatory standards with advanced data security and compliance features.
Product & Campaign Management
Efficiently manage products and campaigns with customizable parameters, setup tools, and detailed call scripts for optimized sales.
Upload Data Prospect
Easily upload, map, and filter prospect data, ensuring accuracy and faster outreach to your target audience.
Leads Management
Assign leads to teams and agents, manage campaigns, and track progress with flexible lead management tools.
Dashboard Management
Monitor real-time performance, analyze call data, and manage campaigns with comprehensive dashboard metrics.
Reporting
Access detailed reports on call quality, agent performance, and compliance to ensure high service standards.
QC Management
Track key performance indicators like call conversion rates, average handle time, and customer satisfaction scores.
Internal Chat
Foster seamless communication among team members with an integrated internal chat feature.
Call Method Management
Enhance productivity with multiple dialing methods, including Preview, Progressive, and Predictive Dialing.
Data Security & Compliance
Ensure your campaigns meet regulatory standards with advanced data security and compliance features.
Call Method

Maximize Efficiency with Multiple Call Methods

Latera’s Teleoutbound platform offers a variety of dialing methods designed to boost productivity and enhance customer engagement.
Teleoutbound Platform
Teleoutbound Platfrom
Teleoutbound Platform
  • Preview Dialer

    Review customer details before dialing to ensure personalized engagement..

  • Predictive Dialer

    Automate calls and connect agents only when the customer answers.

  • Progressive Dialer

    Automatically dial the next customer once the agent becomes available.

Call Method

Maximize Efficiency with Multiple Call Methods

Latera’s Teleoutbound platform offers a variety of dialing methods designed to boost productivity and enhance customer engagement.
  • Preview Dialer

    Review customer details before dialing to ensure personalized engagement..

  • Predictive Dialer

    Automate calls and connect agents only when the customer answers.

  • Progressive Dialer

    Automatically dial the next customer once the agent becomes available.

Capability

Advanced Teleoutbound Capabilities for Maximum Efficiency

Latera’s Teleoutbound platform is designed to support various methods, topologies, and services, ensuring seamless integration and scalability for your business needs.
  • Teleoutbound Method

    • Telesales System
    • Teleprofiling
    • Telecollection
    • Telesales Everywhere for targeted and efficient outreach

  • Topology

    • On-Cloud
    • On-prem
    • DC-Client
    • Hybrid models

  • Service

    • Telesales
    • Telesurvey
    • Teleprofiling
    • Telecollection

  • Integration

      Seamless integration with external systems, Customizable features, modules for tailored solutions.

  • Voice Recording

      Record and store calls for quality assurance, training, and compliance purposes.

  • Teleoutbound Method

    • Telesales System
    • Teleprofiling
    • Telecollection
    • Telesales Everywhere for targeted and efficient outreach

  • Topology

    • On-Cloud
    • On-prem
    • DC-Client
    • Hybrid models

  • Service

    • Telesales
    • Telesurvey
    • Teleprofiling
    • Telecollection

  • Integration

      Seamless integration with external systems, Customizable features, modules for tailored solutions.

  • Voice Recording

      Record and store calls for quality assurance, training, and compliance purposes.

Capability

Advanced Teleoutbound Platform for Maximum Efficiency

Latera’s Teleoutbound platform is designed to support various methods, topologies, and services, ensuring seamless integration and scalability for your business needs.
Teleoutbound Platform
Teleoutbound Platform
Teleoutbound Platform
Platform Module

Platform Management with Admin, Agent, and Supervisor Modules

Latera’s Teleoutbound platform provides distinct modules for Admins, Agents, and Supervisors, enabling streamlined management, real-time monitoring, and efficient call handling.

01

Modul Admin
  • Manage User
  • Manage Campaign
  • Upload Data
  • Monitor Agent Online
  • Reporting
  • Playback Recording

    • 02

    Modul Agent
    • Calls To Do
    • Preview Dial (web based) Input
    • Call Interaction
    • Preview Dial (web based) Input call interaction

    03

    Modul Supervisor
    • Data Distribution
    • Set Order Campaign
    • Data Redistribution (recontest)
    • Manage Campaign
    • Data Redistribution (recontest)
    • Reporting & Call Tracking
    • Monitor Agent Online
    • Playback Recording

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