Policies & Terms - Latera - Contact Center Solution

Latera Service Information

Information about Latera’s Privacy Policy and Terms of Service for website, platform, and service usage.

Privacy Policy

This Privacy Policy explains how Latera collects, uses, stores, and protects users’ personal data.

1. Information We Collect

Latera may collect information such as name, email address, phone number, company name, job title, business needs, and technical data from website activity.

Full name and contact information
Company or organization name
Demo or consultation request information
Technical data such as IP address, browser, and website activity

2. Purpose of Data Use

The data is used to respond to inquiries, process demo requests, provide services, improve user experience, and maintain the security of Latera’s system.

3. Cookies and Similar Technologies

Latera’s website may use cookies to support analytics, improve website performance, and better understand visitor needs.

4. Data Security

Latera applies reasonable security measures to protect personal data from unauthorized access, misuse, alteration, loss, or disclosure.

5. User Rights

Users may request access, updates, deletion, or restriction of personal data processing in accordance with applicable laws and regulations.

Have questions about privacy?

Contact the Latera team for questions related to personal data usage and privacy policy.

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Terms of Service

These Terms of Service govern the use of Latera’s website, products, platform, and services.

1. Scope of Service

Latera provides customer engagement and omnichannel contact center solutions, including customer interaction management, ticketing, automation, channel integration, dashboards, and other supporting services.

2. Service Usage

Users must use Latera’s services legally, responsibly, and without violating applicable laws or the rights of other parties.

Users must not use the service for spam or fraud.
Users must not access the system without authorization.
Users must not interfere with service security or performance.

3. Account and User Access

Users are responsible for maintaining the confidentiality of their account, password, API key, token, and other credentials used to access Latera’s services.

4. Third-Party Integration

Latera’s services may be connected with third-party platforms such as WhatsApp, email, social media, CRM, or the client’s internal systems.

5. Limitation of Liability

Latera is not responsible for disruptions caused by third-party platforms, internet networks, user devices, or account misuse due to user negligence.

Need more information?

Contact the Latera team for questions regarding service usage or business cooperation.

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