Information about Latera’s Privacy Policy and Terms of Service for website, platform, and service usage.
Privacy Policy
This Privacy Policy explains how Latera collects, uses, stores, and protects users’ personal data.
1. Information We Collect
Latera may collect information such as name, email address, phone number, company name, job title, business needs, and technical data from website activity.
- Full name and contact information
- Company or organization name
- Demo or consultation request information
- Technical data such as IP address, browser, and website activity
2. Purpose of Data Use
The data is used to respond to inquiries, process demo requests, provide services, improve user experience, and maintain the security of Latera’s system.
3. Cookies and Similar Technologies
Latera’s website may use cookies to support analytics, improve website performance, and better understand visitor needs.
4. Data Security
Latera applies reasonable security measures to protect personal data from unauthorized access, misuse, alteration, loss, or disclosure.
5. User Rights
Users may request access, updates, deletion, or restriction of personal data processing in accordance with applicable laws and regulations.
Have questions about privacy?
Contact the Latera team for questions related to personal data usage and privacy policy.
Terms of Service
These Terms of Service govern the use of Latera’s website, products, platform, and services.
1. Scope of Service
Latera provides customer engagement and omnichannel contact center solutions, including customer interaction management, ticketing, automation, channel integration, dashboards, and other supporting services.
2. Service Usage
Users must use Latera’s services legally, responsibly, and without violating applicable laws or the rights of other parties.
- Users must not use the service for spam or fraud.
- Users must not access the system without authorization.
- Users must not interfere with service security or performance.
3. Account and User Access
Users are responsible for maintaining the confidentiality of their account, password, API key, token, and other credentials used to access Latera’s services.
4. Third-Party Integration
Latera’s services may be connected with third-party platforms such as WhatsApp, email, social media, CRM, or the client’s internal systems.
5. Limitation of Liability
Latera is not responsible for disruptions caused by third-party platforms, internet networks, user devices, or account misuse due to user negligence.
Need more information?
Contact the Latera team for questions regarding service usage or business cooperation.