Clear rules, protected data, trusted service.

Information We Collect

We collect only the data we need to respond to you and deliver our services:

• Contact details — name, email address, phone or WhatsApp number.
• Business information — company name, job title, and the needs you share with us.
• Technical data — IP address, browser type, device information, and browsing activity on our website.

How We Use Your Data

We use personal data to:

• Respond to your enquiries and process demo requests.
• Provide, operate, and support our services.
• Improve our website, products, and user experience.
• Keep our systems and users safe and secure.

We do not sell your personal data.

Cookies & Similar Technologies

Our website uses cookies and similar technologies for analytics, to keep the site performing well, and to understand what our visitors need. You can block or delete cookies through your browser settings, although some parts of the website may not work properly as a result.

Data Sharing

We share personal data only when necessary: with trusted service providers who help us run our business and are bound to protect your data, or when required by law, regulation, or a valid request from a government authority.

Data Security & Retention

We apply reasonable technical and organisational measures to protect personal data from unauthorised access, loss, misuse, or alteration. We keep personal data only for as long as it is needed for the purposes above or as required by law.

Your Rights

Subject to applicable law, you may ask us to:

• Access your data
• Update or correct it
• Delete it
• Restrict its processing

To make a request, contact us using the details at the end of this page.

Scope of Service

Latera provides customer engagement and omnichannel contact center solutions, including ticketing, automation, channel integration, and reporting dashboards. The specific features, service levels, and fees for each customer are set out in the applicable proposal or agreement.

Acceptable Use

You agree not to use our services to:

• Send spam, carry out fraud, or engage in any unlawful activity.
• Access any system, account, or data without authorisation.
• Interfere with or disrupt the security or performance of our services.

We may suspend or restrict access if we reasonably believe these rules have been breached.

Accounts & User Access

You are responsible for keeping your account credentials confidential, including passwords, API keys, and access tokens, and for all activity that happens under your account. Notify us promptly if you suspect any unauthorised use.

Third-Party Integrations

Our services can connect with third-party platforms such as WhatsApp, email, social media, CRM, or your internal systems. Your use of those platforms is also subject to their own terms and policies, and their availability is outside our control.

Intellectual Property

All software, content, trademarks, and materials on Latera’s website and platform belong to PT Layana Rizki Sejahtera or its licensors. You may not copy, modify, or distribute them without our written permission. Data you upload to our services remains yours.

Limitation of Liability

To the extent permitted by law, Latera is not responsible for service disruptions or losses caused by:

• Third-party platforms or providers.
• Internet or telecommunication network issues.
• User devices or equipment.
• Misuse of the service or user negligence.

Changes & Governing Law

We may update this Privacy Policy and these Terms of Service from time to time. The latest version will always be published on this page with its “Last updated” date. Continued use of our services after an update means you accept the revised version. These terms are governed by the laws of the Republic of Indonesia.